8 Insights From 500+ Expert Calls Every PE Investor Should Know
Private equity diligence is shifting beyond financials. Insights from 500+ expert calls show customer intelligence — retention, NPS, and direct feedback — is now the strongest predictor of business quality. It reveals churn risk, validates growth, and surfaces issues 6–12 months before they hit revenue. Leading investors are using it to underwrite better deals and drive post-acquisition value.