How Nextyn Helped a Global PE Fund Validate Growth & Adoption in Fintech Infrastructure Platforms

Executive Summary

A global private equity fund evaluating a fintech infrastructure company sought an independent, practical understanding of how financial institutions are adopting backend API infrastructure, payment orchestration layers, and compliance automation tools. The fund wanted clarity on:

• Adoption trends among banks, NBFCs, payment processors, and fintech's
• How operational teams evaluate infrastructure providers
• The real drivers behind switching, renewal, and long-term reliability
• The competitive environment and perceived differentiation
• Key risks that could affect scale or regulatory readiness

To support the investment assessment, Nextyn’s Research & Consulting team executed a focused six-week diligence exercise that included:

• Primary conversations with payments professionals, digital banking teams, compliance specialists, and technology leaders
• A structured referencing program across current and past users
• A market understanding of typical deployment models and operational challenges
• A grounded perspective on reliability, speed, integration ease, and stability

Outcome: The fund received a clear, unbiased picture of customer sentiment, adoption maturity, industry expectations, and areas where the target company held meaningful differentiation enabling a stronger, well-reasoned investment decision.

Client Profile & Challenges

Client Profile

• Type: Global Private Equity Fund
• Focus: Financial services, fintech, and technology investments
• Objective: Assess the scalability and usefulness of a fintech infrastructure provider being considered for acquisition

Challenges the Fund Was Facing

Lack of Independent Customer Perspective

While the target showcased impressive adoption numbers, the fund required direct, user-level conversations to understand utilization and long-term reliability.

Operational Complexity in Financial Infrastructure

Fintech infrastructure must be evaluated through the lens of compliance, uptime, settlement reliability, and integration effort areas where information is rarely available publicly.

Highly Fragmented Competitive Environment

Multiple providers offer overlapping services in payments, onboarding, risk, and compliance. The fund needed clarity on how customers differentiate between them.

Need for Fast, Reliable Primary Inputs

The diligence required quick, structured insights without compromising on the credibility of profiles or quality of conversations.

Nextyn’s Solution

Nextyn designed a diligence framework that prioritized real operational experience, firsthand user inputs, and practical observations from professionals who work with modern fintech stacks every day. The team remained closely aligned with the fund throughout the process, ensuring that every research thread mapped back to the client’s core questions.

1. Primary Conversations With Industry Practitioners

Nextyn engaged individuals with hands-on experience across:

• Payment operations
• API integrations
• Digital onboarding systems
• Fraud and risk monitoring
• Compliance and audit teams
• Fintech product and engineering roles

These discussions helped the fund understand:

• How fintech infrastructure tools are selected
• Integration effort and operational challenges
• Stability and reliability expectations
• Typical renewal and expansion triggers
• How financial institutions evaluate vendor accountability

2. Customer Referencing Study

Nextyn conducted anonymous, permission-based referencing sessions with a representative group of users. Themes included:

• Satisfaction with support responsiveness
• Clarity of documentation and onboarding processes
• Reliability during high-volume periods
• How the platform compared to earlier or alternate providers
• Specific friction points or desired improvements

All findings were anonymized to maintain compliance and neutrality.

3. Market & Category Understanding

Instead of listing specific competitors, Nextyn mapped the broader category based on:

• Common capabilities offered across fintech infrastructure providers
• Typical pain points such as reconciliation issues, integration delays, or compliance workflows
• Deployment models preferred by financial institutions
• The shift toward modular, API-first tools
• Increasing emphasis on security and audit readiness

This provided the fund with a grounded, real-world understanding of how buyers make decisions.

4. Practical Assessment of Adoption & Scalability

Through repeated themes across conversations, Nextyn synthesized insights on:

• Where the product fits best in a financial institution’s workflow
• Which customer segments show the strongest adoption
• Operational bottlenecks that could slow scale
• Opportunities for product enhancement
• Areas the fund could focus on post-investment to unlock value

This helped the client understand what short-term and long-term outcomes they could reasonably expect.

Impact & Results

Reliable View of Customer Experience

The fund gained a holistic understanding of how users perceive reliability, support, ease of integration, and overall stability all critical for fintech infrastructure.

Clear Understanding of Market Expectations

Insights validated that financial institutions are actively modernizing their backend infrastructure, but expect strong documentation, auditability, and dependable support from vendors.

Independent Confirmation of Strengths

Repeated responses highlighted strengths around deployment flexibility and operational alignment, giving the fund confidence in the target’s positioning.

Identified Areas for Strengthening Post-Investment

Nextyn outlined practical opportunities in onboarding, monitoring tools, and documentation areas that could materially improve customer experience.

Stronger, More Informed Investment Decision

With reduced ambiguity and a clearer understanding of real-world usage and expectations, the fund was able to proceed with better conviction and a balanced view of both opportunity and risk.

Why Nextyn?

• Custom expert recruitment tailored to each project never reused lists or stale profiles
• Structured primary research designed specifically for private equity diligence
• Real-world insights gathered directly from practitioners and users
• Tight communication, coordination, and high responsiveness throughout the project
• Compliance-first process with fully anonymized and responsibly sourced inputs
• Deep experience supporting fintech, payments, and infrastructure-related diligences worldwide