Traditional NPS gives you a number, but numbers alone can’t explain loyalty, frustration, or churn. Our approach goes further by combining NPS with real customer interviews, verbatim proof, and AI-powered analysis, helping you understand not just what your customers feel, but why they feel it. This is the depth that fuels better products, stronger retention, and smarter decision-making.
Nextyn combines quantitative measurement with qualitative depth, giving companies a complete understanding of why customers stay, churn, recommend, hesitate, or disengage. Our dual methodology uncovers motivations, perceptions, and emotional triggers that traditional surveys simply cannot capture.
We begin with a scientifically designed, customer-wide survey that measures:
This survey creates a statistically reliable baseline of customer sentiment, helping you understand where your brand stands and how it compares across cohorts and industry benchmarks.
Our trained analysts conduct 30-minute & 60-minute, 1-on-1 customer interviews with a meaningful subset of survey respondents. These are deep, conversational, and strategically guided sessions that reveal:
These interviews create human-level clarity — converting raw numbers into real customer stories.
All interviews and transcripts are securely stored in your Nextyn dashboard, where you can:
This turns your customer research into a living, searchable knowledge base your team can use all year.
Your customers already know what’s working, and what’s not. With Nextyn’s NPS + Customer Interviews, you can uncover those truths today and turn them into action tomorrow. If you’re ready for clarity that drives real change, we’re ready to deliver it.
What to Expect:
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